Why Choose Us
✓ Real-World Proven: Field-tested durability certification (mountains to deserts)
✓ Family-Centric Tech: Fast setup, child-lock mechanisms, pet-safe materials
✓ Eco Bridge Initiative: 10 trees planted per order
“Technology doesn’t tame nature. It helps home thrive within it.”
SHIPPING POLICY
We want you to feel completely informed about delivery expectations and potential costs.
Here's our optimized shipping structure:
1. For Customers in North America /Asia/Middle East :
🚀 Express Shipping
✓ Zoom to doors in 7-10 business days
✓ Free shipping on orders over $299
✓ Full tracking number provided
✓ Customs fees must be paid directly to the courier when receiving your package.
Note 【Important !】
✓ Express carriers like DHL operate under “Delivered Duty Unpaid”(DDU) terms.
✓ Any applicable customs clearance fees would be assessed by your local authorities based on product value and category.
✓ We recommend reviewing your country’s latest import guidelines.
2. For Customers in Europe:
🌍 Standard Shipping
✓ Delivery from China via postal service
✓ 15-20 business days to Europe
✓ All customs duties and import taxes included
✓ Full tracking number provided
✓ Perfect choice if you're happy to wait & save
🚀 Express Shipping
✓ Zoom to doors in 7-10 business days.
✓ Full tracking number provided Automatically ship with free express shipping for orders over $299
✓ For time-sensitive orders, best for urgent gifts or last-minute needs
✓ Customs fees must be paid directly to the courier when receiving your package.
How to Request:
✓ Message support within 2 hours of checkout, or
✓ Add “Express” in order notes
Note 【Important !】
✓ Express carriers like DHL operate under “Delivered Duty Unpaid”(DDU) terms.
✓ Any applicable customs clearance fees would be assessed by your local authorities based on product value and category.
✓ We recommend reviewing your country’s latest import guidelines.
Return & Exchange Policy
1. Craftsmanship Characteristics
✓ Waterproof tape-sealed seams on tents may show natural variations
✓ Natural materials (canvas/vegetable-tanned leather) may exhibit inherent texture variations or mineral speckles
✓ Metal hardware (buckles/tent stakes) may have slight oxidation without affecting performance
2. Inspection & Shipping Claims
🔍 72-Hour Inspection Protocol:
*Photograph all six sides of unopened package (including shipping label) upon delivery
*For shipping damage claims: ➔ Submit clear photos showing:
✓Damaged product area
✓Corresponding interior packaging layers ➔ Contact customer service within 72 hours (delayed claims require carrier liability report)
3. Quality Assurance
✅ 30-Day Functional Guarantee:
✓ Leaking tent seams / Unstable stove pressure / Clumped sleeping bag insulation → Free replacement
✓ Faulty lamp circuits / Broken backpack load straps → Full refund
⚠️ Non-Functional Imperfections:
✓ Minor discoloration/oxidation → Keep item 20% refund
✓ Missing accessories → Replacement parts dispatched within 3 business days
4. Change of Mind Returns
🔄 14-Day Return Window:
✓ Items must be unused, unstained, with tags attached
✓ Refund amount = Item price - Packaging maintenance fee ($8)
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Order Confirmation
By placing your order, you acknowledge understanding these policies designed to protect both your investment and our artisans’ craftsmanship.
